FAQ

FAQS ( Frequently Ask Questions )

Online Purchase And Payment

Unfortunately, we are unable to make any changes to your order once the order has been placed.
Alternatively, we may cancel the order if the package has not yet been processed by our shipping
department. Please note that once the package has begun processing, the order can no longer be
cancelled as the package is being ready for shipment.

We can only cancel your order before it starts the shipment process. Once an order is processed for
shipment, the order will no longer be cancelled / returned. If needed, you can decline the package at
time of delivery. When we receive the package back at our facility, we will be happy to change or
cancel and return the order.

If you believe that the item in your order was lost / incorrect, please contact us immediately and we
will fix the issue for you. Please make sure you enter your order number, along with the invoice and
product picture you received.

If you have confirmed that the shipping address listed on your order is invalid/incorrect, you can
contact our carrier (Poslaju/City link) to arrange for mail delivery, or to arrange a pick-up at your
local post office. Alternatively, if the order tracking history shows that the courier returned your
package to the original shipment, we will be able to make the necessary adjustments to your order
should it be accepted back at our facility.

Currently, we offer a 30-day limited warranty on all manufacturers of defective products purchased
with few restrictions. The warranty period will begin as soon as the package has been sent in a letter
to the order tracking history. Once the item is in the customer’s hands after the warranty period, the
item will no longer be eligible for a refund/replacement.

In a rare case that an item that you purchased is found to be out of stock during the fulfilment process a member from our support team will contact you immediately to inquire about a possible substitution. Please note that in certain circumstances, we reserve the right to issue a refund for an out of stock item and to ship out the rest of the contents of the order in an effort to minimize any further delays. Alternatively, if the out of stock item greatly affects the rest of the order, we may issue a full refund for the order.

You can sign up as an agent via our website by clicking the “Register” button under
agent in menu.

No. Registration to become an agent is completely free

  • Automatic monitoring and group sales system.
  • Quality and affordable product range.
  • Friendly system.
  • I ordered incorrectly, am I able to change an item in my order?
    Unfortunately, we are unable to make any changes to your order once the order has been placed.
    Alternatively, we may cancel the order if the package has not yet been processed by our shipping
    department. Please note that once the package has begun processing, the order can no longer be
    cancelled as the package is being ready for shipment.
     Can my order be cancel?
    We can only cancel your order before it starts the shipment process. Once an order is processed for
    shipment, the order will no longer be cancelled / returned. If needed, you can decline the package at
    time of delivery. When we receive the package back at our facility, we will be happy to change or
    cancel and return the order.
     I received my package, and an item is lost /incorrect. How can I fix this?
    If you believe that the item in your order was lost / incorrect, please contact us immediately and we
    will fix the issue for you. Please make sure you enter your order number, along with the invoice and
    product picture you received.
     My order was sent to the wrong address, what can I do?
    If you have confirmed that the shipping address listed on your order is invalid/incorrect, you can
    contact our carrier (Poslaju/City link) to arrange for mail delivery, or to arrange a pick-up at your
    local post office. Alternatively, if the order tracking history shows that the courier returned your
    package to the original shipment, we will be able to make the necessary adjustments to your order
    should it be accepted back at our facility.
     Do the items purchased from your website include warranty?
    Currently, we offer a 30-day limited warranty on all manufacturers of defective products purchased
    with few restrictions. The warranty period will begin as soon as the package has been sent in a letter
    to the order tracking history. Once the item is in the customer’s hands after the warranty period, the
    item will no longer be eligible for a refund/replacement.
     What will happen if an item in my order is found to be Out-of-Stock?
    In a rare case that an item that you purchased is found to be out of stock during the
    fulfilment process a member from our support team will contact you immediately to
    inquire about a possible substitution. Please note that in certain circumstances, we
    reserve the right to issue a refund for an out of stock item and to ship out the rest of
    the contents of the order in an effort to minimize any further delays. Alternatively, if
    the out of stock item greatly affects the rest of the order, we may issue a full refund
    for the order.
     How do I sign up as an agent?
    You can sign up as an agent via our website by clicking the “Register” button under
    agent in menu.
     Do I have to pay to sign up as an agent?
    No. Registration to become an agent is completely free
     What benefits do I get from being an agent?
    Automatic monitoring and group sales system.
    Quality and affordable product range.
    Friendly system.